Terms of Use

By accessing or using ZazimFind's services, including our website, applications, and APIs, you agree to be bound by these Terms of Use, our Privacy Policy, and any additional product-specific guidelines. If you are under the age of majority in your jurisdiction, you must have parental or guardian consent before using our services.

These Terms constitute a legally binding agreement between you and ZazimFind Ltd. If you do not agree, please discontinue use immediately.

You may create an account by providing accurate, complete information. You are solely responsible for all activity that occurs under your account and for keeping your credentials confidential. We are not liable for losses resulting from unauthorised access caused by a failure to maintain account security.

Security requirements: Use a strong, unique password and enable multi-factor authentication (MFA) where available. We strongly encourage this. You must not share credentials or create accounts on behalf of others without explicit authorisation. We may suspend or terminate accounts that violate these Terms.

You must use our services lawfully and ethically. The following activities are expressly prohibited and may result in immediate suspension or termination:

You retain ownership of your input, meaning the queries and content you submit. You own the output you receive to the extent permitted by applicable law. However, because our AI may generate similar outputs for different users, we cannot guarantee exclusivity of any generated content.

Our zero-knowledge architecture means we do not store, read, or process your queries beyond the immediate request. No query history is retained on our servers.

All service components, including software, AI models, documentation, interfaces, and trademarks, are owned by ZazimFind Ltd or our licensors and are protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the services for your own lawful purposes as set out in these Terms.

You may not copy, distribute, modify, or create derivative works from our proprietary materials. Use of our trademarks or brand assets is subject to our Brand Guidelines. Unauthorised use of our intellectual property will result in immediate termination and may expose you to legal liability.

If you access our services via API, you must comply with our API documentation, rate limits, and any applicable developer agreements. Output from the API is subject to the same accuracy disclaimers set out in the Content and AI Output section above. We reserve the right to modify, throttle, or revoke API access in cases of breach or misuse, and may do so without prior notice where a security risk is involved.

Where premium services are offered, you agree to pay the fees listed at the time of purchase. Subscriptions renew automatically unless cancelled at least 24 hours before the renewal date. All fees are non-refundable except where required by applicable law, including UK and EU consumer protection regulations. Prices may change with 30 days written notice.

Services are provided "as is" and "as available" without warranties of any kind, whether express or implied. To the fullest extent permitted by law, we disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the services will be uninterrupted, error free, or free from harmful components. We are not responsible for inaccuracies, delays, or omissions in outputs, or for third-party content or services.

To the extent permitted by applicable law, you agree to indemnify, defend, and hold harmless ZazimFind Ltd, its officers, directors, employees, and agents from any third-party claims, losses, liabilities, damages, and expenses (including reasonable legal fees) arising from: your use of the services; your violation of these Terms; your infringement of any third-party right, including intellectual property or privacy rights; or content you submit or generate using the services.

We may suspend or terminate your access immediately and without prior notice if you breach these Terms, misuse our services, or pose a security risk. You may close your account at any time through the account deletion process in your settings. Upon termination, your licence to use the services is revoked. Because we operate a zero-knowledge architecture and do not store your data, there is no user data to delete. Provisions that by their nature survive termination, including intellectual property rights, indemnity, and liability limitations, will continue to apply.

We may update these Terms to reflect legal requirements, new features, or changes in how we operate. Material changes will be communicated by email or prominent in-product notice at least 30 days before they take effect. A version history is maintained at the foot of this page. Your continued use of the services after a change takes effect means you accept the revised Terms.

These Terms are governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles. Any dispute arising from these Terms is subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence grant jurisdiction to local courts.

For EU residents: nothing in these Terms affects your rights under applicable EU consumer protection legislation, including the EU Consumer Rights Directive and applicable national implementing laws.

For questions about these Terms, to report misuse, or to submit a legal notice, contact us at:
Email: support@zazimfind.co.uk
Post: ZazimFind Ltd, Legal Department, UK (UK Company No. 17126690)

To report copyright infringement (DMCA / UK CDPA), please email with subject line "Copyright Notice" and include: (a) identification of the copyrighted work; (b) location of the infringing material on our service; (c) your contact details; (d) a statement of good-faith belief; and (e) your signature.